Generally speaking, when it comes to a definition of outsourcing, it is regarded as the process by which a business enterprises retains the services of a third party provider to undertake certain operational functions that were once done in house. By way of an example to help illustrate the definition of outsourcing, the concept of the customer service outsourced call center is a solid example.

When it comes to the definition of outsourcing, an outsourced call center dedicated to customer service is a prime and common example. Historically, businesses enterprises - especially retailers and different types of financial companies - maintained in house customer service departments. The operation of these in house customer service departments proved to be very expensive.

In today's economy - indeed, in the economy of the past twenty years - most business enterprises have been very concerned about their bottom lines. Most businesses constantly and consistently have been on the hunt for ways in which they can save money. In this regard, many businesses have come to realize over time that they could save a great deal of money by shedding their customer service departments. By engaging a third party outsourcing provided to deal with customer service related issues, many companies and businesses have realized very significant savings.

In considering the definition of outsourcing, many people only think of overseas outsourcing. While there is a significant amount of overseas outsourcing being undertaken today, the definition of outsourcing is broader that overseas outsourcing along. The definition of outsourcing includes any assignment of a business's operational functions to a third party provider. This includes both domestic and international or overseas outsourcing in the 21st century.

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